Refund Policy

At One Moment Co., every box is thoughtfully curated and carefully packaged. We want you to love your purchase.

Returns & Refunds

Due to the nature of our products, we do not accept returns or exchanges for change of mind.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will review your request and work with you to make it right by providing a replacement item or replacement box whenever possible. If a replacement is unavailable, we may issue a refund or store credit at our discretion.

Damaged or Incorrect Orders

Please email onemoment3@gmail.com with:

• Your order number
• A description of the issue
• Clear photos of the damaged, defective, or incorrect item(s)

We will review your request and respond as quickly as possible with the appropriate resolution.

Lost Packages

Once an order has been shipped, One Moment Co. is not responsible for shipping delays or packages lost by the carrier. If your package appears to be lost, please contact the shipping carrier first. If you need additional assistance, we're happy to help.

Order Changes & Cancellations

Orders may be canceled or modified within 12 hours of purchase. After that time, orders may already be processing and cannot be changed.

Please Note: Product contents may vary slightly based on availability while maintaining the overall quality, value, and purpose of each thoughtfully curated box.

Questions?

We're here to help! If you have any questions, please contact us at onemoment3@gmail.com